Payment, Cancellations & Refund

Introduction:

Welcome to Zobbr! This Payment, Cancellation & Refund Policy outlines the procedures for transactions across our platform, including Tour Packages, Ecommerce, and Service Marketplace. Please note that individual seller and service provider policies may differ.

Payment:

We offer secure payment processing through various reputable payment gateways and methods. Your full financial information is not stored on our platform. Transactions are subject to our payment processor's terms and conditions.

Tour Packages:

Payment: Full payment required to book a tour package. Accepted payment methods listed above.

Cancellations: Cancellation policies vary depending on the tour operator and package. Review the individual tour operator's policy before booking.

GST: Any GST charged on any transaction will not be refunded.

Platform Fee: Any Platform Fee charged on any transaction will not be refunded.

Pending Refunds: Any refunds pending on your booking will be credited to the same mode of payment through which you paid within 7-10 working Days.

Partial Refunds: Any case in which a partial refund will be issued will be calculated after deducting the booking amount and Cancellation charges depending on the time of Cancellation

Remaining Amount: Will be Calculated on the amount paid over and above the booking amount.

Ecommerce:

Payment: Various payment methods are accepted (list accepted methods). Secure checkout process.

Cancellations: Before shipment: Full refund minus a 5% processing fee. After shipment, before delivery: 50% refund minus shipping costs. After delivery: No refund unless defective/damaged (return within 14 days for a full refund).

Refunds: Any refunds pending will be credited to the same mode of payment through which you paid within 7-10 working Days.

Service Marketplace:

Payment: Accepted payment methods listed above. Payments held securely until service completion.

Cancellations: Before service starts: Full refund minus any service provider processing fees. After service starts: No refund unless agreed upon by both parties. Communication: Encourage users to communicate directly with service providers for potential refunds after service start.

GST: Any GST charged on any transaction will not be refunded.

Platform Fee: Any Platform Fee charged on any transaction will not be refunded.

Pending Refunds: Any refunds pending on your booking will be credited to the same mode of payment through which you paid within 7-10 working Days.

Partial Refunds: Any case in which a partial refund will be issued will be calculated after deducting the booking amount and Cancellation charges depending on the time of Cancellation

Remaining Amount: Will be Calculated on the amount paid over and above the booking amount.

Important Notes:

Specific limitations and exceptions may apply to specific tours, products, or services. Refer to individual listings for details. Zobbr reserves the right to cancel any booking or sale for any reason (full refund issued). This policy does not apply to force majeure events. Using Zobbr signifies agreement with this policy.

Additional Information:

Include clear instructions on initiating cancellation requests for each category. Provide contact information for customer support. Make the policy easily accessible on your website and mobile app.

Remember:

Customize this template further to reflect your specific platform and legal requirements. Consult with an attorney to ensure your policy is legally compliant. By incorporating the payment information, this version provides a more comprehensive overview of the financial aspects of transactions on your platform. Remember to consult with an attorney to ensure the policy adheres to all legal regulations.