Cancellations & Refund

Introduction:

Welcome to Zobbr! This Payment, Cancellation & Refund Policy outlines the procedures for transactions across our platform, including Tour Packages, Ecommerce, and Service Marketplace. Please note that individual seller and service provider policies may differ.

Payment:

We offer secure payment processing through various reputable payment gateways and methods. Your full financial information is not stored on our platform. Transactions are subject to our payment processor's terms and conditions.

Tour Packages:

Payment: Full payment required to book a tour package. Accepted payment methods listed above.

Cancellations: Cancellation policies vary depending on the tour operator and package. Review the individual tour operator's policy before booking.

Refunds: Refunds processed to the original payment method within 10 business days.

Ecommerce:

Payment: Various payment methods are accepted (list accepted methods). Secure checkout process.

Cancellations: Before shipment: Full refund minus a 5% processing fee. After shipment, before delivery: 50% refund minus shipping costs. After delivery: No refund unless defective/damaged (return within 14 days for a full refund).

Refunds: Refunds processed to the original payment method within 10 business days.

Service Marketplace:

Payment: Accepted payment methods listed above. Payments held securely until service completion.

Cancellations: Before service starts: Full refund minus any service provider processing fees. After service starts: No refund unless agreed upon by both parties. Communication: Encourage users to communicate directly with service providers for potential refunds after service start.

Refunds: Refunds processed to the original payment method within 10 business days. Cancellations before service: Refund based on the policy above. Cancellations after service: Refund based on agreement with the service provider.

Important Notes:

Specific limitations and exceptions may apply to specific tours, products, or services. Refer to individual listings for details. Zobbr reserves the right to cancel any booking or sale for any reason (full refund issued). This policy does not apply to force majeure events. Using Zobbr signifies agreement with this policy.

Additional Information:

Include clear instructions on initiating cancellation requests for each category. Provide contact information for customer support. Make the policy easily accessible on your website and mobile app.

Remember:

Customize this template further to reflect your specific platform and legal requirements. Consult with an attorney to ensure your policy is legally compliant. By incorporating the payment information, this version provides a more comprehensive overview of the financial aspects of transactions on your platform. Remember to consult with an attorney to ensure the policy adheres to all legal regulations.